Learn more about our managed IT service plans....
Direct Tech has been a valuable resource for us through the years. They are accessible and responsive! A simple call or email typically has an issue resolved in minutes allowing us to focus on our business. We recently implemented the Managed Services Plan and this has been a wonderful service which keeps us running efficiently.
Our relationship with Shayne at Direct Tech goes back many years, before RMD Group and Direct Tech existed. As we began to build our business, Shayne was there every step of the way. As his business started to grow, Shayne continued to uphold his high standards of customer service. Direct Tech is a team of reliable and knowledgeable professionals. There is so much delicate information when dealing with IT, and it's important to have a company that is trustworthy. Shayne played a significant role in helping to get our business online and secure, and Direct Tech has become an integral part of our operation!
Shayne and the team at Direct Tech have been our go-to guys for all things IT since we retired 9 years ago. They are so accommodating to desperate needs when something breaks down; and their depth of knowledge, pride in work well-done to completion (no matter the time it takes), accessibility, approachability and professionalism make Direct Tech an invaluable asset in this rapidly expanding industry. Of great importance as well is the immediate attention always given by Debbie to coordinate incoming calls with the technical assistance. The value of a ‘gatekeeper’ can never be stated enough! We are ever-grateful for Shayne, Debbie, Jeremy and Henry in our lives!
La Jolla Village Merchants Association has a great relationship with Shayne Gilder and his team at Direct Tech for several years now. They are very responsive when we call in a panic and are quick to help us through our questions. As a non-profit we have to watch our budget very closely and Direct Tech's monthly services helps us keep running smoothly and are a good way to manage issues before they become a major problem. As we continue to grow our business I feel confident Direct Tech's continued support will help us make good decisions expanding our IT program, too.
Shayne has serviced our small office in La Jolla and my home office since 2001. He has been responsive when immediate servicing has been required, and has provided Managed Services that has kept our computers operating effectively. He is cost-conscious and practical in his recommendations for equipment and software suited to our needs, and has been a pleasure to work with over the years.
Shayne and his staff have supported my minimal computer skills over the last nine years. They have dealt with this elderly client promptly and have selected appropriate equipment for my needs. I recommend Direct Tech highly.
Shayne Gilder has been our ‘go to’ man for computer needs for several years. He is always responsive and dependable, so when the system goes down I can rely on him to get my business back up and running promptly. In addition, Shayne has been creative and resourceful in addressing our special needs and coming up with workable solutions. I can heartily recommend Shayne for all IT matters.
Through the process of transitioning my business into the computer age I had used several computer consultants, but with varying degrees of success. My main problem was finding someone who was willing to listen to my needs and then meet them solely. I was not interested in all the latest software that did not relate to the running of my business. Shayne has been not only helpful and respectful of my requirements, but also very patient with me, someone who started her business prior to the age of personal computers.
Shayne has been my “computer guy” for almost a decade. Not only is he extremely knowledgeable, but he is always accessible. Especially in the case of an emergency, he has always responded and addressed my computer issues in a very timely basis, either remotely, or if that is not an option, he will find the time to come by my office.
As a self-employed small business owner I have to have functioning technology. If it's not working, my clients don't care; they just don't use my services. Having Direct Tech means that when I have a problem there's someone there to take care of it. I can focus on making my clients happy. These guys are responsive, helpful, treat you well, and most of all, they solve the problem. I have used Direct Tech for 2 years and every time my system has problems they have taken care of it. Friendly, fast response; no phone trees or waiting on hold; no waste of time working your way up the service levels of a big corporation. My problems get fixed. What else is there to say?
Thanks once again Debbie for your fine efficiency. Finding you and Shayne was a real blessing to me, then the icing on the top, Jeremy & Henry. Good team!
Shayne Gilder has been servicing the PC of my assistant, Pam Rice, for several years. He acknowledges her request for service promptly, performs maintenance and repairs efficiently and is courteous and cheerful. Shayne is certainly worthy of our high recommendation.
It is a pleasure to have a company like Direct Tech available to me. When a computer goes down, a file gets lost or I'm faced with a purple screen I know I can count on Shayne and his crew. Thanks for being there.
I have known Shayne and Debbie for sixteen years and have had nothing but wonderful and professional service from them all that time. When in doubt, which is often, I call Direct Tech. I've done it from all over the world and he has always answered my problems. You can totally rely on him. It's fun to watch how the business has grown and now we get to connect with a host of other professional and fun technicians. Good luck in the future, Shayne, Debbie and crew!
I have found you and your growing team at Direct Tech prompt, knowledgeable, effective, and reasonably priced. I have been happy to recommend your team to friends and have always gotten good feedback from them.
We live only part-time in La Jolla, so Shayne's skill, promptness, and attention to detail have been a huge help in keeping our home running smoothly. No task has been too big or too small for Shayne and his company to handle flawlessly.
Direct Tech is a very valuable business partner for Crean-Everett International Search in keeping our IT Systems current and trouble free. Both on site and in their new offices the Direct Tech Team is always prompt and on time when providing technical services and sound advice.
Shayne and his team are outstanding, there is no problem they can't fix and they do it quickly!
July 09, 2015: This note is just to thank you, Shayne, Henry and Jim, for the good work that was done recently on my computer and Wifi. Everything seems to be working so much better now especially since Shayne re-set my computer not to go to sleep so often. I tried and tried for that for a long time, so you know how appreciative I am. I also love having the neat cords situation. It was so horrible to work around before. You are all just great at Direct tech. My best to you and all, Margot Washburn